FREQUENTLY ASKED QUESTIONS

Do you offer brand-name or generic medications?

We provide both brand-name and generic options. While equally effective, generic medications are more affordable as they don't include marketing costs in their pricing.

What types of medications do you carry?

Our full product range is listed in the 'Products' section. Note that certain controlled substances like Valium, Lorazepam, and similar medications require a doctor's prescription and cannot be sold online.

What exactly are generic medications?

Generic medications contain identical active ingredients to their brand-name counterparts but are sold under different names at lower prices since they don't carry brand recognition.

How are your prices so competitive?

Our lower prices result from tax-efficient importation, minimal marketing expenses, and cost-effective manufacturing in special economic zones - all while maintaining ethical labor practices.

Why does my pill have a different name than the brand version?

The name on generic pills refers to the active pharmaceutical ingredient rather than a brand name.

Why is the shape different from the brand-name version?

Pill shapes are protected by trademarks, so generic versions must differ visually while maintaining identical medicinal properties.

What's the difference between Soft Tabs and Regular tablets?

Soft Tabs dissolve sublingually for faster absorption and are less affected by food/alcohol, while Regular tablets take longer to take effect and have stricter consumption guidelines.

How are products packaged for shipping?

Medications come in blister packs of 10 tablets. Orders up to 60 tablets ship together, while larger orders are divided into multiple discreet packages.

Will you expand your product selection?

We're constantly expanding our inventory. If you don't see a specific medication, please contact us - we'll try to source it for you.

Are your products FDA-approved?

All medications are manufactured in India and approved for export by the Indian FDA regulatory body.

What happens after I place my order?

Our licensed physicians review each order for approval.

What payment methods do you accept?

We currently accept credit cards, cryptocurrencies, and SEPA transfers for fast order processing and immediate shipment.

Which credit card types do you take?

We accept Visa, Mastercard, American Express, JCB, Diners Club, Discover, and Maestro.

When will my card be charged?

Your payment is processed immediately upon order verification by our billing department.

How do you protect my privacy?

We implement strict privacy measures detailed in our Privacy Policy (available in the Terms section).

What's your cancellation policy?

Orders can be canceled before shipping. Once dispatched, cancellations aren't possible. See our Terms for full details.

What is SSL Encryption?

SSL (HTTPS) secures online data transmission through advanced encryption.

Are there age restrictions for ordering?

You must be at least 18 years old to purchase from our pharmacy.

What shipping methods do you offer?

We provide trackable courier service and international registered airmail options.

Which countries do you ship to?

We deliver worldwide to most countries.

What if customs delays my order?

Contact our support team immediately for assistance with any customs issues.

What if my package arrives damaged or is lost?

We'll replace or refund any damaged or missing orders - please contact customer service.

When will my order arrive?

Delivery times vary: 5-7 business days for EMS courier, 2-3 weeks for standard airmail (excluding holidays).

Why haven't I received my order confirmation?

Check your spam folder, email accuracy, and inbox space. Contact us if you still can't locate it.

Why was my payment rejected?

Common reasons include incorrect details, insufficient funds, or your bank blocking online transactions.

Can I change my shipping method?

Shipping changes are possible within 24 hours of ordering by contacting customer support.

Is signature required for delivery?

Yes, someone must sign for receipt. Otherwise, you'll receive a pickup notice from your local post office.

Can I track my package?

Courier shipments include tracking. Log into our support site for order status updates.

What if my order doesn't arrive?

First check with your local post office. If still missing, contact us - orders should arrive within 3 weeks (airmail) or 10 days (courier).

I received only part of my order - what now?

Large orders may ship separately. Wait a few extra days, then contact us if the remainder hasn't arrived.

Why is insurance required?

Insurance protects against mail loss. Note that insurance fees are non-refundable even if you receive a refund.